# Notifications The notifications are for the user making the change. (i.e. you can’t set notification preferences on behalf of someone) You are setting the preferences for yourself. When an issue is detected it is determined by the downtime threshold. The email is sent as soon as an issue (station inactivity) is detected. The downtime threshold is set in Admin > Station (select which one) > Edit. If Utilisation is selected (in Downtime Detection mode) the Utilisation Downtime Threshold (mins) should be set to when you want to receive a notification after how many minutes of downtime. If Production cycle is selected (in Downtime Detection mode) Productive Hold on Time (mins) should be set to when you want to receive a notification after how many minutes of downtime. Escalated issues are when the operator presses a button on the tablet. There are no changes in the stations Admin required to receive emails. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.output.industries/archive/customer-guide-to-busroot/a-user-guide-to-getting-started-with-your-account/notifications.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.