# FAQs

### Downtime notifications keep showing when the machine is running? 

*<mark style="color:blue;">Check your thresholds set in station management,  in the Admin section of the Busroot menu.</mark>*&#x20;

### What does purple mean in the heatmap?&#x20;

*<mark style="color:blue;">Purple means the machine is not connected to the internet. This can happen in short blips, as we all experience with WiFi occasionally.</mark>*&#x20;

*<mark style="color:blue;">The machine could be switched off so the Busroot hardware is not receiving power to send any signals.</mark>*&#x20;

### I’m having trouble uploading a schedule&#x20;

*<mark style="color:blue;">If you are unable to upload a schedule. to Busroot please follow any specific instructiosn the notifications provide. They should highlight the specific area that you need to check and potentially format correctly.</mark>*&#x20;

*<mark style="color:blue;">Alternatively, send the schedule you are uploading to your Busroot contact and we will resolve the issue.</mark>*&#x20;

### What does hold one time mean&#x20;

*<mark style="color:blue;">Hold on time was introduced for customer with manual welders. To provide an accurate and fair view of the time the manual welders are productive. We use a signal that is connected to the trigger of the welder. The hold on time is the time we assume the manual welder is welding once the trigger has been pressed. Each time the trigger is pressed the 5 minutes is reset to zero. The hold on time can be set to whatever is required and can be found in the Station management, under the Admin menu.</mark>*&#x20;

### What does cycle time override mean&#x20;

<mark style="color:blue;">The override allows you to enter an alternative cycle time to what is already associated with the SKU (in your SKU management). This override is only valid for the particular schedule you are setting up.</mark>&#x20;

### When is Slow Production triggered and how can I stop it?&#x20;

*<mark style="color:blue;">Slow is specific to line speed. So, if you are tracking your production using the line speed productive signal, the slow is a feature. Slow Production is flagged when the speed drops below 80% of your target line speed. This is currently a locked feature, but is something that we will make optional in the future.</mark>*&#x20;

### IT have asked me how often signals are sent from the device to the cloud?&#x20;

*<mark style="color:blue;">1 data packet every 5 seconds. Data packet is no more than 512 bytes</mark>*

### How do I let you know about an issue or problem with Busroot&#x20;

*<mark style="color:blue;">Please email your contact at Busroot. With as much detail as possible and include any images, videos or documents you have been trying to upload. This will help us understand the problem you are experiencing and how best to test the issue to resolve any issue.</mark>*&#x20;

### Can I hide parts of Busroot that I'm not using or will need?&#x20;

*<mark style="color:blue;">We are some parts of Busroot are used less than others, so this is something that will be available for our customers in the future.</mark>*

### Can I change the code for a plant, Sku or station once I've set it up?&#x20;

*<mark style="color:blue;">No, you will need to delete the item re-enter the information you want</mark>*&#x20;

### What does 'cut the schedule short' mean in station management?&#x20;

*<mark style="color:blue;">If you have a work order setup to produce 1000 products and half way through the production you need to stop the manufacturing and prioritise an urgent order that has just come in. If you enable and select to cut the initial work order short means It will end the work order and mark as complete to where the production got to,  for example let's say 600 products were produced.</mark>*&#x20;

*<mark style="color:blue;">Busroot will then automatically create a new work order with the same work order reference for the remaining 400 product that still need to be completed.</mark>*&#x20;

*<mark style="color:blue;">This allows you to prioritise the urgent job and still know that you can reutirn to the interrupted job when you have the opportunity.</mark>*&#x20;

### What is running time in OEE chart?&#x20;

*<mark style="color:blue;">Running time accounts for the time the machine has been running in shift on the day you are looking at. If there is an ongoing downtime issue this will be counting as running time (up until the end of the current shift) or until the issue is resolved. In which incase it will be converted to downtime.</mark>*&#x20;

*<mark style="color:blue;">Ongoing issues will not be counted in OEE</mark>*


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