> For the complete documentation index, see [llms.txt](https://docs.output.industries/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.output.industries/platform-onboarding/faqs/general-issues-faqs.md).

# General Issues FAQs

### <mark style="color:$primary;">Busroot appears to be down? All tablets are connected to the internet but we’re unable to enter any builds or select work orders and we’re unable to access Busroot on our laptops either.</mark> <mark style="color:$primary;">Is there an outage at your end you’re aware of or is it an issue at our end?</mark>

It sounds like this could be an outage which is extremely rare in Busroot’s history. Can you please contact the support team immediately to report the issue which will launch an immediate investigation into the cause. When doing this please share the time the issue began and any eroor messages you've received.

### <mark style="color:$primary;">Busroot is not sending a link when trying to login?</mark>

Is there anything else you can tell us to help diagnose the problem? We've listed some areas for you to check so the Busroot Support team can rule out common causes:

* Have you noticed this issue only from this morning?
* Is this happening for all users?
* Have there been any major updates to your IT system or email provider?
* The emails aren't diverting straight to a spam folder?
* Have you tried clicking on a previously sent Busroot access link?

### <mark style="color:$primary;">How do I let you know about an issue or problem with Busroot</mark>

Please email your contact at Busroot and include <support@output.industries>. With as much detail as possible and include any images, videos or documents you have been trying to upload. This will help us understand the problem you are experiencing and how best to test the issue to resolve any issue.


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