# Installation FAQs

### <mark style="color:$primary;">Do you have a minute to go through the work order together and complete this?</mark>

The work order from is the easiest way to translate the installation information to the Busroot team to connect the signals to your account:

The key information required:

* Which machine(s) or process(es) you want to monitor.
* Signals you want to track (utilisation, production count, line speed, etc.).
* Power supply details (is 24V DC available?).
* Tips: If you are unsure Photograph cabinets and controls, check for space and power in your cabinet, and collect or photograph relevant schematics.

IMPORTANT:

* Check and confirm your WiFi Frequency is 2.4ghz (if it's 5ghz please contact <support@output.industries>)
* Check WiFi signal strength next to each machine:
* Android: WiFi Analyser
* iOS: WiFiman
* Confirm with your IT team if whitelisting or firewall adjustments are required (Busroot can supply MAC addresses if needed).

### <mark style="color:$primary;">Can you provide a guide as to what the different colour light patterns mean on the Arduino Opta during the installation and the next steps to troubleshoot, reset or test WiFi connection etc</mark>.

You first need to observe the light pattern for at least 60 seconds as this will inform us what the issue is. It is always best to make a video of this to send to the Busroot team Below is a guide the

* Flashing Orange = Loading / Waiting for Configuration
* Red (5 Quick) = WiFi Issue
* Red (2 Slow) = MQTT/Internet Issue

### <mark style="color:$primary;">I have put power on the correct pins and we now have a flashing red led, why?</mark>

The light is flashing red because the device is not configured to your WiFi.\
To setup the device to your WiFi please [<mark style="color:blue;">follow these instructions.</mark>](https://app.gitbook.com/o/DgUFFwUMxkB8m5u037NR/s/i2TlO4PocWIzMF8TVNsQ/~/edit/~/changes/243/technical-onboarding/recommended-hardware/arduino-opta/cellular-connectivity)\
If you will also connect an energy monitor here are the instructions to [<mark style="color:blue;">3 phase <100A</mark>](https://app.gitbook.com/o/DgUFFwUMxkB8m5u037NR/s/i2TlO4PocWIzMF8TVNsQ/~/edit/~/changes/243/technical-onboarding/recommended-hardware/energy-monitors/3-phase-less-than-100a) and here is a link to [<mark style="color:blue;">3 phase <400A</mark>](https://app.gitbook.com/o/DgUFFwUMxkB8m5u037NR/s/i2TlO4PocWIzMF8TVNsQ/~/edit/~/changes/243/technical-onboarding/recommended-hardware/energy-monitors/3-phase-less-than-4000a) depending on which you will use

### <mark style="color:$primary;">My IT team have asked me how often signals are sent from the device to the cloud?</mark>

1 data packet every 5 seconds. Data packet is no more than 512 bytes

### <mark style="color:$primary;">We have to change the WiFi on our Arduino Opta's. How do we do this?</mark>

Please share an updated work order form. If you can send a short video of the Arduino device (for at least 60 seconds as the light pattern will help us diagnose the issue). There should be lights flashing on the device. So the video will help us understand if the setup is correct. We can then investigate to see if we are receiving a signal and if we are, we will connect it to your Busroot account.

\
**Flashing the Device**\
We will need you to flash the Arduino device as we have discovered an issue occurred when pre-programming the device before they were shipped to you. We apologise, however we do have steps in place to perform this yourself.&#x20;

\
[<mark style="color:blue;">If you click on this link and follow the steps for Flashing the device</mark>](https://app.gitbook.com/o/DgUFFwUMxkB8m5u037NR/s/i2TlO4PocWIzMF8TVNsQ/~/edit/~/changes/243/technical-onboarding/recommended-hardware/arduino-opta/configuration)

\
The best way to follow these steps is by using an Android phone or tablet with a USB-C to USB-C cable.\
You will need to have the WiFi SSID and password to hand. Along with the (full) Device ID that is on the front of the Arduino.\
Finally the Access code, which can be generated by you. This can be created in the Admin > Devices page in Busroot. Please use the Access token field NOT the ID.\
If successful the light will start flashing green.&#x20;

### <mark style="color:$primary;">I don't think the Blues device is working correctly, what should I do?</mark>

To restart the Blues device please follow these instructions:

* Completely power cycle it - turning it off, disconnecting it entirely from its power source to drain all electricity, and then turning it back on
* Confirm it's getting power
* Confirm there are flashing lights on the blues device.


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