# IT FAQs

### <mark style="color:$primary;">Where can I find MQTT data?</mark>&#x20;

Busroot MQTT data [<mark style="color:blue;">see MQTT information page.</mark>](https://app.gitbook.com/o/DgUFFwUMxkB8m5u037NR/s/i2TlO4PocWIzMF8TVNsQ/~/edit/~/changes/243/technical-onboarding/integration/mqtt)\
The details for the MQTT server that will receive the data (tags) from Ignition can be available when requested directly with the Busroot support team.\
You will need to configure this in the 'MQTT Transmission' module of Ignition. A video guide can be found in this link.\
For the transmitter, please use the Tag Provider and Tag Path you think is best. We can always adjust that later if we aren't getting the data we think we should.

### <mark style="color:$primary;">What information do I need to provide for an ERP Integration request?</mark>&#x20;

To begin connecting your ERP system with Busroot, we’ll need some initial details to review the integration from a technical perspective. This will allow us to review the documentation first. API documentation for your ERP system. Field mapping details - which fields in your system correspond to the data we need in Busroot. The data we need is:

* Station code/name
* Work order reference
* SKU code
* Start time
* Quantity
* End time (optional) Once reviewed, we’ll also need access credentials to connect and test the data exchange. This information will help our technical team assess the integration requirements and confirm compatibility before proceeding.

### <mark style="color:$primary;">I'm having Integration issues or questions</mark>

These are reviewed on a case-by-case basis. Please contact the Busroot Support team

### <mark style="color:$primary;">IT have asked me how often signals are sent from the device to the cloud?</mark>

1 data packet every 5 seconds. Data packet is no more than 512 bytes

### <mark style="color:$primary;">I would like to have an API mainly for displaying production progress realtime</mark>

You can view Busroot API’s in this link. We would ask that you contact the Busroot support team to ensure you have the correct key.&#x20;

### <mark style="color:$primary;">How can we connect signals direct from the PLC?</mark>

There is an option to avoid being limited to the inputs. It's possible to send codes and statuses to Busroot over MQTT.\
Can you confirm you have a way to send data over MQTT? This would typically be done using something like Kepware or Node-RED (i.e. with the OPC-UA plugin).\
This is something you would need to be capable of setting up yourselves. \
If this is possible from your side we can prepare the credentials and instructions for the tool you intend to use.


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