# Onboarding FAQs

### <mark style="color:$primary;">I can’t login to Busroot using my work email</mark>

Is there anything else you can tell us to help diagnose the problem? I've listed some areas for you to check so the Busroot Support team can rule out common causes:\
\- Have you noticed this issue only from this morning?\
\- Is this happening for all users?\
\- Have there been any major updates to your IT system or email provider?\
\- The emails aren't diverting straight to a spam folder?\
\- Have you tried clicking on a previously sent Busroot access link?

### <mark style="color:$primary;">The wider team are starting to log in to Busroot. Do you have a list of the differences for Admin's and Member's?</mark>

Regarding the levels of access depending on User type, they are the same apart from Admin is able to access these additional menu items:

* User
* Tablet Access Codes
* Devices
* API Keys

### <mark style="color:$primary;">Assigning SKU’s to stations (not visible to all stations)</mark>&#x20;

If you want SKU’s to only be visible for certain stations this is possible in Busroot. You can do this by going to Admin > SKU, selecting a SKU and editing that SKU. Select the ‘Station Restrictions’ tab. Here you will see and be able to select the Station Groups and Stations you only want that SKU to be available for selection on.

### <mark style="color:$primary;">What’s the purpose of SKU Groups?</mark>

SKU Groups are for when there is machinery that has two sides operating as part of their production process. Side A is producing one product and side B is producing a different product. Busroot allows you to setup a SKU Group with these two products so you count each product separately.\
It can also be used in a situation where a single sided or armed machine produces two different parts during a single CNC (for example) program.

### <mark style="color:$primary;">How do Batch Counts work?</mark>

For SKUs that are produced in batches, this will multiply the count received from the OPTA device or tablet to give the total unit count.\
For example, if the gate opens and you are going to polish 5 items at once. The sensor will register one, but you would want the batch size to be 5, so Busroot will count 5.

### <mark style="color:$primary;">How do I add new user?</mark>

A new user just needs to login to Busroot using this link: <https://eu-west-2-2.busroot.com/>. They will then receive a link to their work email. There is no way to add users manually.

### <mark style="color:$primary;">How do I rename stations and is it ok to do this myself?</mark>

Yes, you can change Station names yourself. You can do this in Admin > Station, select your station and edit. You cannot change the code of the station but the name you are welcome to change.\
Once an entry with a code (for Stations and SKU’s) has been entered and you want to change a code the only way to do this is to delete the entry and create a new one with the code you want.

### <mark style="color:$primary;">Could you tell me where I input the production Output Values please?</mark>

You can do this at a station level by going to Admin > Station, selecting your station and then the Downtime tab. Here you can add an Idle time value at a station level.\
To add a value at SKU level go to Admin > SKU, select your SKU and then the Production tab. Here you can add value for the SKU.

### <mark style="color:$primary;">Can I hide parts of Busroot that I'm not using or won't need?</mark>

All areas of Busroot are available as standard to our customers. It is not currently possible to hide/remove areas of Busroot.

### <mark style="color:$primary;">Can I change the code for a plant, SKU or station once I've set it up?</mark>

No, you will need to delete the item and re-enter the information you would like.

### <mark style="color:$primary;">What is the running time in the OEE chart?</mark>

Running time accounts for the time the machine has been running in shifts on the day you are looking at. If there is an ongoing downtime issue this will be counted as running time (up until the end of the current shift) or until the issue is resolved. In which case it will be converted to downtime. Ongoing issues will not be counted in OEE


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