Tablet FAQs

How do I set up the tablet when I receive it?

Here are the instructions to setup the tablet:

• When you turn on the device you may be asked for two separate PINs.

• If you are asked for a Kiosk PIN it is 0845.

• If you are asked for the WIFi Pin it is 3745.

TABLET ACCESS CODES On the Admin > Tablet Access codes page click the button to ‘Add New’ device.

THE TABLET Use this link on your tablet https://eu-west-2-2.busroot.com/auth/login/tablet, and use the code created in Busroot to access your account. It is a similar process to set up the TVs. Using this link on the TV: https://eu-west-2-2.busroot.com/auth/login/accesscode, and creating an access code also in Admin > Tablet Access codes. This way (rather than using your login) means it will not ever logout of Busroot.

Due to our Wi-Fi network being changed the tablets are no longer connected to the internet. In order to connect them to our new network we need to access the settings and cannot do this without the 'Kiosk Pin'. We understand you may not be able to provide us access

See ‘Setting up the Tablet’.

We have our own tablets and want to use them. Would they just be connecting to an external website? Are there any requirements documented so we can review them?

This is possible Please contact the Busroot support team to understand how to set this up.

How can we adjust the size of the font and improve visibility on the operators tablets?

Regarding the font size. You are able to adjust this in the Kiosk settings.

• Swipe inwards from the left of the screen.

• Select 'Settings' (top of the list)

• Select 'Web Zoom and Scaling' (3rd on the list)

• Select 'Set Font Size'

• Set required size (150% seems to work ok)

• Swipe in from the left to exit all menus and return to the tablet interface. Please note, we have noticed this doesn't work as well if the tablets are in landscape orientation though. The larger font means there's less room to enter the quantity and also have the submit button available, so there is most likely a need to scroll. It will be something you and the operators will need to play around with to find the right fit.

What are the 3 initials for operators to complete

As you rightly point out the reason for 3 initials allows the space to differentiate between operators. Some of our customers solve this by asking their operators to use an 'x' as the third initial if it is not needed. We are actually making some updates to the tablet interface this weekend, and while adding only two initials will not be an option. It will no longer be mandatory to add initials at all.

One of our tablets is displaying an error message and we can’t seem to navigate past it. We’ve tried resetting the tablet but it has not helped. Can you help?

Please send a screenshot of the error to the Busroot team to investigate the issue further. Can you also please include the following information:

• When did you first notice the issue?

• Is it isolated to one tablet/station?

• Can you confirm the WiFi signal in the area is strong?

If downtime is never given a reason on a tablet, is it removed from the tablet at some point?

Yes, it will removed from the tablet after 72 hours. It will still remain in the Busroot platform.

Will the tablet notifications ever stop increasing, or eventually be removed?

Yes, downtime notifcations will removed from the tablet after 72 hours. It will still remain in the Busroot platform. Notifications will also be removed if you exceed 50 unanswered notifications on one station. At this point everytime a new period of downtime is added, the oldest one will be removed.

How do you sleep the tablet? The screens are always on which is not needed.

On the tablet go to Settings > Kiosk Mode (PLUS) > Disable Power Button > Off

How do the notifications work when receiving alerts for downtime issues?

You will receive one email at the start of the downtime and one at the end. The notification will not tell you the reason that has been inputted by the operator.

How do non-production schedules work on the tablet. What does the operator need to know and do?

This is what it will look like on the tablet, and the operator can click on the non-production schedule (in blue) to start it early if they want to.

One thing to be aware of. The Non-production schedule will start and end at the planned times. So, it will override a running production schedule.

If there is an update to Busroot which effects the tablets how can I update the tablets? Is it best to restart the tablets?

Restarting the tablets will work.

Alternatively, you can swipe in from the left of the tablet screen (if you are using Busroot sourced tablets with Kiosk) to open fully kiosk menu. Below settings, there's an option called 'go to start URL'. Selecting this will also update Busroot.

How do I setup the tablet so it opens directly on the Busroot login page?

If you would prefer to bypass the desktop shortcut and go straight to the Busroot Login screen.

This can be set by going to Settings > Kiosk Mode (Plus) (screenshot 1) > Enable Kiosk Mode (screenshot 2)

But it does use a pin to be able to exit this mode, its set to 1234 by default